Question 1

How can I contact Solo Landscapes?

Accepted Answer

Use the contact channels provided on the official Solo Landscapes website to ask specific questions that we did not include on our website.

Question 2

What should I do if I have not received my booking confirmation?

Accepted Answer

Contact Solo Landscapes with your booking details so the team can check your reservation status and advise you on the next steps.

Question 3

How will I be informed about changes to my trip?

Accepted Answer

Solo Landscapes will communicate or update relevant departure or itinerary changes through the communication channel such as Email, Telegram or Whatsapp. Check your booking messages for updates.

Question 4

Does Solo Landscapes arrange visas?

Accepted Answer

No, we do not. But, do not worry! we can support you along the way of the process.

Question 5

Are Solo Landscapes tours available in English?

Accepted Answer

Yes, we are. Many listed experiences offer English-speaking guides, but language availability varies by tour.

Question 6

Can I pay for a tour from outside Cambodia?

Accepted Answer

Please check the payment options available during booking or contact Solo Landscapes to confirm whether your payment method is supported.

Question 7

What should international travelers prepare before departure?

Accepted Answer

Check your passport and visa requirements, meeting point, departure time, packing list and tour inclusions. Follow the specific preparation instructions provided for your experience.

Question 8

What is a Local Hero at Solo Landscapes?

Accepted Answer

A Local Hero is a local person or experience provider who helps travelers discover a destination through local knowledge, skills, culture, or activities. Solo Landscapes connects travelers with locally led experiences and community partners.

Question 9

How can I become a Local Hero?

Accepted Answer

People interested in hosting or leading experiences can contact Solo Landscapes to discuss their skills, proposed activities, location, and partnership opportunities.

Question 10

Who can I become a Local Hero or supplier?

Accepted Answer

Local guides, community experience providers, and local businesses with relevant services may be suitable partners. Each proposal should be reviewed by Solo Landscapes to determine its suitability.

Question 11

How can travelers book a Local Hero experience?

Accepted Answer

Browse experiences on the Solo Landscapes website, select a suitable listing and follow its booking instructions. Check the listed host, price and inclusions before confirming.

Question 12

What if a Local Hero and travelers do not speak the same language?

Accepted Answer

Our Local Heroes can speak Basic English. If you need another language or interpretation support, contact Solo Landscapes for the arrangement.

Question 13

Does booking a Local Hero experience benefit the local community?

Accepted Answer

Solo Landscapes aims to support local livelihoods by connecting travelers with local guides, experience providers and community businesses. The specific benefit depends on the experience and how the partnership operates.

Question 14

How do I earn cashback from a completed trip?

Accepted Answer

Any completed trips that are booked via website or App, you will automatically earn 1% of the total amount with the expiration date of 3 months from the day you earn.

Question 15

Can I earn rewards by sharing content or engaging with the Solo community?

Accepted Answer

Solo Landscapes has a community feed and has previously used monthly stamps rewards for users whose approved posts receive strong engagement.

Question 16

How does the Solo Landscapes reward program work?

Accepted Answer

Solo Landscapes offers reward features intended to encourage travelers to participate in experiences and engage with the community such as Reward Stamps, Cashback, Promo Code and Top Engager Recognition. Check the applicable reward terms to understand how each reward is earned and used.

Question 17

How does Solo Landscapes prioritize traveler safety?

Accepted Answer

Solo Landscapes identifies safety as a core part of responsible travel and has supported first-aid training for tour leaders and Local Heroes. Safety arrangements can vary by experience, so review the tour information and follow the guide's instructions.

Question 18

What happens if weather conditions make a tour unsafe?

Accepted Answer

The itinerary may be changed because of weather conditions. If Solo cancels a trip due to unsafe weather, its stated policy is to offer rescheduling or a full refund.

Question 19

Do I need travel insurance?

Accepted Answer

Travelers should consider insurance that covers their planned activities, medical expenses and emergency assistance by your own.

Question 20

What should I do if I have a medical condition or dietary requirement?

Accepted Answer

Inform Solo Landscapes before booking is confirmed so the team can review your needs and advise whether suitable arrangements are possible. Do not assume every request can be accommodated.

Question 21

How does Solo Landscapes promote responsible tourism?

Accepted Answer

Solo Landscapes promotes low-impact travel, Leave No Trace principles and locally led experiences intended to support communities and respect natural environments.

Question 22

How far in advance should I book a tour?

Accepted Answer

We have listed available tours on our website and App which you can check and bookings MUST be made at least 3 days before departure.

Question 23

What happens if the minimum number of participants is not reached?

Accepted Answer

Group size is minimum 6 pax and maximum 15 pax. Trips will not depart with fewer than 6 participants.

Question 24

What is the cancellation policy?

Accepted Answer

- If we cancel the tour for any reason, you will receive a 100% refund of your payment.

- If you cancel, the following charges apply:
   . 30+ days before tour: 50% of the total price
   . 20–29 days before tour: 70% of the total price
   . Within 10 days of tour: 100% of the total price

Question 25

What payment methods do you accept?

Accepted Answer

We accept payment via ABA KHQR, Credit Card or Debit Card.

Question 26

When do I need to make payment?

Accepted Answer

Your 100% payment is required to reserve your seat upon the booking being confirmed. Your booking will be confirmed within 3-5 days before the departure dates on the booking platform.

Question 27

What is included or excluded in the tour price?

Accepted Answer

Inclusions vary by experience and may cover services such as transportation, meals, accommodation, or a local guide. Review the “What's included” and “What's not included” sections on the tour page before booking.

Question 28

How long does a refund take?

Accepted Answer

Refund usually takes around 1 week. But it also depends on the payment method and the applicable procedure. Contact Solo Landscapes for the expected timeline of refund.

Question 29

Are tour prices per person or per group?

Accepted Answer

Prices are displayed on each experience page. All Join Group Experience or Private Group tours show a price per person. Check the selected tour for the applicable rate.

How can we help?

Booking

Payments

Communication and Customer Support

International Travelers

Local Heroes and community partners

Rewards System

Safety and responsible travel

Still have a question?