Platform Terms of Use & Booking Conditions

1.1. Acceptance of Terms

Welcome to Solo Landscapes.co(the “Platform”). By downloading our Mobile App, accessing our Website, or creating an account, you (“The User” or “Client”) agree to be bound by these Terms of Use and Booking Conditions.

1.2. Relationship

These terms govern the use of our digital Booking Platform. The actual landscaping services provided are subject to our separate Terms and Conditions of Trade (signed upon quote acceptance), though payment for such services may be facilitated through this Platform.

2.1. Registration

To access booking features, you may be required to register an account. You agree to provide accurate, current, and complete information (Name, Service Address, Contact Details).

2.2. Security

You are responsible for maintaining the confidentiality of your login credentials. Solo Landscapes.co is not liable for any loss or damage arising from unauthorized access to your account.

2.3. Eligibility

You must be at least 18 years old and the legal owner (or authorized agent) of the property where services are requested to make a booking.

3.1. Types of Bookings

The Platform allows for two types of bookings:

• A. Fixed Service: (e.g., Lawn Mowing, Hedge Trimming) where a price is displayed and paid instantly.
• B. Consultation/Quote: (e.g., Landscape Design, Paving) where you book a time for a site visit. No final contract is formed until a formal Quote is accepted.

3.2. Availability

All booking slots displayed on the App/Website are subject to real-time availability. We reserve the right to cancel or reschedule bookings due to staff illness, equipment failure, or "Force Majeure" (weather events).

4.1. Pricing Errors

We strive for accuracy, but errors may occur. If a service is listed at an incorrect price due to a typographical error, we reserve the right to refuse or cancel the booking.

4.2. Payment Processing

Payments made via the App/Website are processed by secure third-party gateways (e.g., Stripe, PayPal). Solo Landscapes.co does not store full credit card details.

4.3. Pre-Authorization

For Fixed Services, we may place a hold or charge your card at the time of booking. For Quote-based projects, a deposit invoice may be generated through the Platform after the consultation.

5.1. User Cancellation via App

• 24+ Hours Notice: Full refund automatically processed to the original payment method.
• Less than 24 Hours Notice: A cancellation fee of [e.g., $50.00] may be deducted to cover administrative costs and lost crew time.

5.2. Weather Cancellations

If Solo Landscapes.co must cancel a booking due to unsafe weather conditions (heavy rain/lightning), we will notify you via the App push notification or SMS. You will be offered a reschedule slot or a full refund.

6.1. Platform Content

All content on the App and Website (text, graphics, logos, code, UI design) is the property of Solo Landscapes.co and is protected by copyright laws. You may not reverse engineer, decompile, or copy the App logic.

6.2. User Submissions

If you upload photos of your garden to the Platform for estimation purposes, you grant us a license to use those images to prepare your quote. We will not publish your private property photos publicly without your explicit consent.

7.1. Geolocation

The Mobile App may require access to your location data to verify the service address and track crew arrival. You can control this in your device settings, though it may limit App functionality.

7.2. Push Notifications

By using the App, you consent to receive notifications regarding booking status, crew arrival times, and promotional offers. You may opt out of marketing notifications in the App settings.

8.1. "As Is" Basis

The Platform is provided on an "as is" and "as available" basis. We do not guarantee that the App will be uninterrupted, error-free, or free of viruses.

8.2. Data Loss

We are not liable for any loss of data (e.g., booking history) or damage to your mobile device resulting from the use of our App.

9.1.

Your use of the Platform is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data (including address and payment information).

1. Overview

Solo Landscapes Cash-Back Rewards Program allows registered customers to earn cash-back on completed bookings which can be redeemed as a discount on future trips or used toward additional offerings made available through the Program. By participating in a booking, customers agree to the terms outlined below.

2. Eligibility

Participation in the Program is automatic for any customer with a registered Solo Landscapes account. No separate enrollment is required.

3. Earning Cash-Back

• 3.1. Customers earn cash-back equal to 1% of the total amount paid for a booking, inclusive of any add-ons, upgrades, or optional services purchased as part of that booking.
• 3.2. Cash-back is credited only after the booked trip has taken place. Cash-back is not credited at the time of booking or payment.
• 3.3. If a booking is cancelled before the trip occurs, no cash-back will be issued for that booking, regardless of payment status at the time of cancellation.
• 3.4. Cash-back earned from multiple bookings is combined into a single running balance per customer.
• 3.5. Customers also earn a fixed cash-back of $0.25 for each Share Moment post that is reviewed and accepted by an administrator. This amount is added directly to the customer's cash-back balance once the post is approved.

4. Redeeming Cash-Back

• 4.1. Customers may redeem any portion of their available cash-back balance toward a future booking, up to the full amount of that booking.
• 4.2. Customers determine how much of their available balance to redeem at the time of booking. Redemption is optional, and customers may choose to save their balance for future use.
• 4.3. Redeemed cash-back is deducted directly from the customer's balance and recorded as part of their transaction history.

5. Cash-Back Expiry

• 5.1. Cash-back balances are valid for three (3) months from the date they are credited or if a partial redemption is made, three (3) months from the date of that redemption.
• 5.2. Any unused balance remaining after the three (3) month period will expire and be removed from the customer's account. Expired balances cannot be reinstated.
• 5.3. Customers are encouraged to check their balance and expiry date regularly to avoid forfeiting unused cash-back.

6. Program Changes

Solo Landscapes reserves the right to modify, suspend, or discontinue the Program, including these terms, at any time. Material changes will be communicated to customers through the Solo Landscapes website or app.

7. General

• 7.1. Cash-back has no cash value outside of the Program and cannot be exchanged for cash, transferred to another customer or combined with certain other promotions unless explicitly stated.
• 7.2. Solo Landscapes reserves the right to withhold or revoke cash-back in cases of suspected fraud, abuse or violation of these terms.

For technical support regarding the App or Website:

• Email: [email protected]
• Phone: +855 60 456 537